Tests can be ordered online through this website using our secure checkout, or via your account manager. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud and offer a fully traceable payment solution. We include our address, email address and phone number on the PayPal receipt, so you can contact us if you have any concerns. If you have any questions please don’t hesitate to contact us via our LiveChat 24 hours a day Monday-Friday.

• When you have collected your hair samples and you are ready to post these to us, please ensure that the following steps are followed;
• Please ensure that you print one of our sample submission forms and post this to us along with your samples, this allows us to quickly process your samples when they arrive with us. Following this step also ensures that we can link your hair samples to your order.
• Please ensure that the correct postage fees are paid. Incorrect postage can cause major delays to the processing time. Additionally, Healthy Stuff are not liable to pay these fees – your package may be returned.
• Please ensure that hair samples are sealed and clearly labelled
• Do not send hair samples in metal foil or other metallic packaging.
• Please be careful to not include other items in the same bag as your hair sample as this can affect testing

• We only require a few samples for our tests, 3 to 4 strands if the hair is longer than an Inch long.
• We test any body hair.
• Ideally, we prefer samples to include the Hair Root, however we understand it can be painful for many people. If cutting the hair, please ensure you cut as close to the root as possible.
• Hair Dye does not affect our testing.
• Once the hair strands have been collected, please place the strands into a small self-sealing bag, ensuring that the hair remains dry and secure during transit.

Only a small amount – 3 to 4 individual strands of hair. We do not require large clumps of hair.

The hair sample does not have to be from the head; we can test hair from any part of the body including leg, arm or chest.

No, the test is completed on the composition of the hair sample so hair colouring will have no effect on the result.

Unfortunately as there is a large variety in medication it may affect your samples. We would recommend you seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday.

We do not test for coeliac disease, however we can test for a gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your GP.

A reaction to gluten or wheat in our tests does NOT show the presence of coeliac disease. In order to test for coeliac disease you should speak to your GP. The blood testing usually carried out is total IgA and IgA tissue transglutaminase antibody (tTG).

Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC.

We have been a market leader in offering complimentary medical therapy since 2008 and have continued to invest in the latest equipment and training to ensure we provide our clients with the best possible service and value for money.

For a full list please see our International Service page, with more countries added every year. Our tests are available directly through our websites and as part of the regular complementary medical diagnosis for over 131 Doctors and practitioners Worldwide.

To ensure your results are accurate, your blood sample needs to be completely dry before packaging. If stored in a cool, dry place, it will be ready to be folded after approximately 5 hours. We do not recommend speeding the drying process through any other means.

We provide you with two lancets, which are designed to give you a very small prick to start the blood flow. It’s exactly the same as a pin prick and if administered correctly, will not hurt.

We recommend you prick your middle or index finger after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from your palm of your hand downwards to stimulate more blood onto the card.

Click on the LiveChat button on our website (open Monday to Friday, 24 hours a day) and we will arrange for new lancets and a new card to be sent immediately. This will cause a delay in your testing process so we recommend following the instructions carefully the first time you test.

Unfortunately, we cannot carry out our blood tests on animals.

Unfortunately we cannot accept blood samples that have any viruses.

For accuracy, we would not recommend a blood test as the results may be varied due to the natural changes your body will be going through. For complete accuracy, we would suggest waiting until after child birth.

Unfortunately as there is a large variety in medication it may affect your samples. We would recommend you seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday

A reaction to gluten or wheat in our tests does NOT show the presence of coeliac disease. In order to test for coeliac disease you should speak to your GP. The blood testing usually carried out is total IgA and IgA tissue transglutaminase antibody (tTG).

All blood samples are tested at our laboratory based in Derby, UK. Once a sample has been received you will receive your results within 7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

Whilst we do allow children from the age of 2 and above to be tested there is evidence that allergies are not fully developed until the age of 7. Please check with a medical professional before purchasing.