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Hair Test Instructions

General Information


  • Please read these instructions carefully before you begin.
  • Please don’t take your hair sample immediately after strenuous exercise.
  • If you have any difficulty take your hair sample please contact customer service.



  • To offer accurate testing, we do not test children under the age of 5. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.

1. Fill in the submission form
Please carefully enter the details of every person to be tested then insert these into the return envelope.

2. Take a hair sample
Please carefully take 3 or 4 strands of Head or Body hair and place into a small self sealing bag.

Samples can either be taken from the root by brushing the hair backwards and collecting the strand or by carefully cutting the hair as close to the root as possible.

NOTE: Any samples not received in a self sealing bag will be rejected as a sample due potential contamination

3. Put in the post
Please print our ‘sample submission form’ and fill out with the patients details and your order number.

Place the sample submission form and hair sample bag into an envelope and mail them directly one of our ‘local PO boxes’.

NOTE: It is important to make sure you have the correct order number for us to track your sample. These can be found on our website under order history or by emailing [email protected].

4. Get your results
We aim to send your results by email within 10 working days of receipt of your sample to our lab.

If you have any questions, please send us an email at
[email protected]